In this article we’re going to give you some ideas on how to make your chatbot work the best for you, and what you need to do to get the best results when using one. Chatbot tutorials in 2019 have become especially important because until recently, chatbots weren’t used all that often. Only certain types of websites had them, but now they are starting to become a mainstream customer service and even an SEO tool to help improve your traffic, online reputation, and revenue. That being said, let’s get into this ManyChat Tutorial.
What is a Chatbot?
Chatbots were an interface that was originally designed as a form of automation. Some of the first chatbots were actually made in the early ’90s as phone chatbots became more and more popular. Now, you can barely make a phone call without having to “talk” to a chatbot. Well, the same is starting to happen online when it comes to messaging platforms and mobile communications. It’s not necessarily a complete artificial intelligence, but more of automation, because it needs to be programmed just like anything else that creates a customer service experience for you.
How to Set the Chatbot Up?
The main thing is that you need to think about where your chatbot will work best. Would it be best to just have on your website? Or would it be a great tool to also have on your Facebook Messenger as well? What kind of questions do you want it to answer? Do you have a target market? Many questions need to be considered on your end so you can proceed to the next step. The second step is defining and programming what the chatbot actually does.
Once you’ve made your decision, you can literally set the personality of how the bot works, what tone it works and how it reacts to customers. You can even set it to “type slow” so that customers can think they’re typing to a real person based on how large of a response they’re getting.
The fourth thing you need to do is make the tasks that the chatbot can perform. If you answered multiple questions for yourself on step one, you may need to do more work to ensure your chatbot can handle all of the requests the users may give to it. If it can’t answer a question, have a fallback plan (like a direct way to contact you, or where to find the answers on your website). Remember the chatbot is to serve other customers and is to be working and representing you in all of this.
Conclusion: What Is the Last Step?
The last step, of course, is to create scripting and conversational actual text for your chatbot to use. Test it constantly to make sure that it provides the right information. Why? Because you don’t want a customer asking about your ice cream flavors being told how big your straws are. Not only that, but it’s important to have real simple conversations that are very personable with your customers. You want your chatbot to have a personality that it can give to your customers.
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